Warranty & Replacements
WARRANTY & REPLACEMENTS
Things happen. We've got you.
Your Island Optics sunglasses are covered by our Limited One Year Warranty. If your frames were lost, broken or damaged within 12 months of purchase, you're entitled to a one-time replacement.
What's Covered
Lost, broken or damaged frames
Our Limited One Year Warranty covers frames that are lost, damaged or broken — not just manufacturing faults. We know things happen out on the water.
12 months from your purchase date
Coverage runs for 12 months from the date of purchase.
One replacement per customer
You're entitled to one replacement of the same item you purchased. If that frame is out of stock or no longer offered, you can choose a different frame of equal value.
Good to Know
A few things worth understanding before you file:
- The warranty applies to polycarbonate frames.
- It's non-transferable — it covers the original purchaser.
- You'll need your order number as proof of purchase.
- Claims can't be granted once the 12 months have passed.
How to File a Claim
1. Find your order number.
It's in your order confirmation email, or in your account if you have one. We can't process a claim without it.
2. Take a photo, if you can.
For broken or damaged frames, a photo helps us sort things out faster. For a lost pair, don't worry about it.
3. Send us the details.
Use the button below — it'll open an email with everything we need already laid out. Just fill in the blanks.
4. We'll take it from there.
We'll confirm your claim and arrange your replacement.
Common Questions
How long does my warranty last?
Twelve months from the date of purchase.
What if I lost them rather than broke them?
Still covered. Lost frames fall under the same one-time replacement.
How many replacements do I get?
One. It's a one-time replacement of the item you originally bought.
What if my frame is discontinued or out of stock?
You can pick a different frame of equal value.
What if I don't have my order number?
Get in touch anyway at orders@islandoptics.com and we'll do our best to find your order — but proof of purchase is required, so have as much detail to hand as you can.
Do I need to return the damaged pair?
We'll let you know when we confirm your claim.
Need a Hand?
If you're not sure whether your situation is covered, just ask — we'd rather hear from you than have you assume it isn't.
Email orders@islandoptics.com or call (800) 786-8721, Monday to Friday 10AM–6PM EST, Saturday 11AM–6PM EST.