Warranty & Replacements

Island Optics

Warranty & Replacements

Broken or lost — start your request

Lost, broken or damaged polycarbonate frames can be replaced for $50 plus shipping, once per purchase, within 12 months of buying them.

Just need new lenses? See our Lens Replacement page. Think you've got a manufacturing defect? Call us on (800) 786-8721 or email orders@islandoptics.com — that's covered by our Lifetime Craftsmanship Warranty.

Please include all of this in your message — it's everything we need to get your replacement moving:

  1. Proof of purchase — your islandoptics.com order number, or the date and store name if you bought from an authorized retailer
  2. Frame model — Angler, Beachcomber, Bondi, Breaker, Capa, Capri, Crane, Duncan, Jetty, Mako XL, Monti or Noord
  3. Frame color and lens color
  4. What happened — lost, broken or damaged
  5. Your shipping address

If your frames are broken rather than lost, attach a photo or two using the attach button on the form below.

Good to Know

  • Our Lifetime Craftsmanship Warranty covers faults in materials or manufacturing. Our team assesses each case; accidental damage, breakage and normal wear aren't defects.
  • The Replacement Program covers sunglasses that were lost, broken, damaged or scratched. It runs for 12 months from the date of purchase and can be used once per purchase.
  • Both cover sunglasses bought from islandoptics.com or an authorized retailer, and apply to our non-prescription sunglasses. Prescription eyewear and readers aren't included.
  • Proof of purchase is required — your order number if you bought from us, or a dated receipt if you bought from a retailer. We can't process a request without it.
  • Frame replacement is $50 plus shipping on every polycarbonate frame. Glass-lens models aren't included — though glass lens replacement is always available at $100.
  • Our usual free shipping over $99 applies, so glass lens replacement ships free. Below that, shipping is charged in addition.
  • If your frame is out of stock or no longer made, you can choose a different frame of equal value.
  • Both programs are non-transferable — they apply to the original purchaser.

Common Questions

What does the Lifetime Craftsmanship Warranty cover?
Faults in materials or manufacturing — things that shouldn't happen with normal use. Give us a call or drop us an email with photos and our team will assess the pair; if we determine it's a genuine defect, we'll take care of it.

I broke mine. Is that covered by the warranty?
No. Losing, breaking or damaging your sunglasses, or scratching the lenses, isn't a manufacturing fault — so it falls outside the warranty. That's what the Replacement Program is for: you can replace at a reduced cost instead of paying full retail.

How much does a replacement cost?
A replacement frame is $50 plus shipping, the same on every polycarbonate frame we make. Replacement lenses are $25 plus shipping for polycarbonate, or $100 for glass, which ships free — see our Lens Replacement page.

I have a glass-lens pair. What are my options?
Frame replacement covers polycarbonate frames, so glass models aren't included there. Lens replacement is always available though — $100 for a new set of glass lenses fitted to your existing frames.

How long do I have, and how many times can I use the Replacement Program?
Twelve months from the date of purchase, and once per purchase. Buy another pair and that pair comes with its own 12 months.

I didn't buy mine on islandoptics.com. Am I covered?
If you bought from an authorized Island Optics retailer, yes. You'll need a dated receipt as your proof of purchase — we have no record of retailer sales, so we can't verify it any other way. If you're not sure whether your seller was authorized, get in touch and we'll check.

Does any of this cover prescription sunglasses or readers?
No. Both programs are for our non-prescription sunglasses. If you have a question about prescription eyewear or readers, get in touch and we'll help you work out your options.

What if my frame is discontinued or out of stock?
You can pick a different frame of equal value.

What if I can't find my order number or receipt?
If you bought from us, get in touch — we can usually trace the order from your name and email. If you bought from a retailer, we'll need the receipt, as we have no record of those sales.

Need a Hand?

If you're not sure which program fits your situation, just ask — we'd rather hear from you than have you guess.

Email orders@islandoptics.com or call (800) 786-8721, Monday to Friday 10AM–6PM EST, Saturday 11AM–6PM EST.