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FAQs

Warranty and Replacements

LIMITED ONE YEAR WARRANTY

Take a deep sigh of relief! Your new pair of Island Optics sunglasses are covered under our Limited One Year Warranty!

We understand that things happen and that's why we want you to enjoy your next adventure with ease and comfort.

Learn more about our Limited One Year Warranty and Replacement Program below:

Limited One Year Warranty and Sunglass Replacements:

  • At Island Optics, customer experience and quality of service are our highest priority, and that's why we are offering one* replacement of the same purchased item.

  • This Limited One Year Warranty is valid for 12 months from the date of your purchase and covers lost, damaged, and or broken frames that were purchased directly from islandoptics.com,
    Island Optics official Amazon listings, or other Island Optics authorized retailers and or partners. This Limited One Year warranty is non-transferable.

  • Please note that you will be required to provide your order number as proof of purchase.

  • A mandatory processing fee is required for all sunglass replacements. See below for additional information surrounding our processing fee:

  • Processing Fee: $14.95 + Free standard shipping.

Our Limited One Year warranty does not cover products such as prescription eyeglasses, apparel, accessories, final sale items, and or products purchased on our website or acquired through promotional activity.

Additionally, our warranty does not cover items purchased from unauthorized retailers or resellers.

Our Limited One Year Warranty expires 12 months after the date of your purchase and does not cover sunglasses after that time frame.

Yes. Our Limited One Year Warranty entitles each customer to one* replacement of the same purchased item. If the frame you are requesting to replace is out of stock or is no longer being offered via our website, you may choose a different frame of equal value.

This Limited One Year Warranty is valid for 12 months from the date of your purchase and covers frames that were purchased directly from our website only.

Replacements requests will not be granted after the Limited One Year Warranty expires.

You may request a replacement by submitting a claim to Warranty@islandoptics.com

Please note that you are required to provide your order number as proof of purchase.

Additionally, a mandatory processing fee is required for all sunglass replacements.

See below for additional information surrounding our processing fee:

Processing Fee: $14.95 + Free standard shipping.

Not to worry! All Island optics frames are covered under our Lifetime Craftsmanship Warranty.

Lifetime Craftsmanship Warranty:

This Lifetime Craftsmanship Warranty will cover any defects with materials or craftsmanship of your Island Optics sunglasses.

This warranty also applies to all (covered) Sunglasses purchased from IslandOptics.com, Island Optics official Amazon listings, or an Island Optics authorized retailer or partner.

This Warranty does not include protection against stolen or lost sunglasses, or any lenses with a prescription.

Additionally, any damage resulting from regular use, or caused by something other than a defect in material or workmanship are not included. Any items purchased from other than authorized retailers are not covered by this Warranty either.

Furthermore, this Warranty does not provide compensation for any consequential or incidental damages.

Note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not be applicable to you.

This Warranty lasts for the lifetime of your Covered Item(s).

Report any damage to your Covered Item(s) and complete the claim form on the Island Optics website to be eligible for replacement.

If you purchased your Covered Item(s) from an Island Optics authorized retailer or partner, proof of purchase may be required to submit a claim.

You may also be required to provide photographs of the claimed damage to your item.

  • Our team will inspect your submitted warranty claim. If we determine that the damage to your covered item is due to a problem with its material or craftsmanship, we will replace it at no cost to you with the same style and color. This includes items that are currently unavailable in our inventory but may become available in the future. If you need an item that is not currently available, we will offer you another item of similar style as determined by you.

  • Please see below for shipping and handling fee.

  • Eligible customers will be required to cover a small shipping and handling fee of $7.95 for the Island Optics team to process the warranty claim and ship out the new product.

Policies

Prescription Eyewear Policy:

Afraid not. Prescription Sunglasses and eyewear are customized to the prescription you provided to our team.

All prescription* eyewear (including sunglasses, blue light glasses, and eyeglasses) is considered final sale.

No refunds or exchanges will be granted on prescription eyewear.

Have a question about prescription eyewear? Call us at 1-800-SUN-USA1

  • Should your prescription change within the first six months* of your order, you can get one* set of new lenses for 40% off your original order price plus the cost of shipping. This discount can only be used one* time and is valid for six* months from the date of your order.

  • If your prescription has changed, please fill out the form below. An updated and valid prescription will be required in order to process the replacement lenses.

  • Please note that you may be required to provide your order number as proof of purchase. Additionally, you will be prompted to pay a shipping fee of $7.95 for all prescription lens replacements. (Shipping, Handling, & Insurance).

Returns and Exchange Policy:

We’re positive you’ll love your purchase, but we know life doesn’t always go to plan. We offer effortless 30-day returns, as long as they’re unused with the original packaging. We’re happy to refund the item itself but ask you to cover the shipping ($7.95 on your original payment method).

FINAL SALE items are not eligible for returns.

Thanks for understanding! Click the link towards the bottom of this page to begin the returns process. You may also email us at returns@islandoptics.com.

Please note that Island Optics reserves the right to inspect all returns prior to granting a full refund.

You lucky devil. We’re still happy to exchange them. Follow the same returns process as above and click Returning or Exchanging a gift. No order number? No problem!

Email us at Support@IslandOptics.com with the purchaser's full name and the items you'd like to return.

Products received as gifts are only eligible for an exchange.

Typically, 5-7 business days from the time you ship until we receive the returned product.

After we receive the product, please allow three business days for us to process the return and refund the funds to your original payment method.

Refunds generally process within 5-10 business days after issuing the refund, but that’s up to your card
issuer.

Alas, digital gift cards are non-refundable.

Shipping Policy:

Standard Shipping: Processed and shipped 1-3 business days if ordered by Mon-Fri Noon EST.

Priority shipping: Shipped same day if ordered by Mon-Fri Noon EST.

Prescription: 10 business days

Not at present, but watch this space!

We’re typically very fast at getting your orders out to you, but we're happy to edit the order/address on any orders that haven't been shipped yet. Please note that orders are typically packaged and processed within two hours of order placement.

Please email Support@IslandOptics.com with your order # and name, plus the correct shipping name and address ASAP.

Absolutely!

Your tracking number is attached to our shipping confirmation email, which automatically sends when the shipping label is created.

Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours.

Please allow up to 24 hours for the link to go live.

Tracking will not go live until scanned in by our shipping department.

Privacy Policy:

At Island Optics, we value and respect the personal data entrusted to us by our customers and do not share or sell your personal information with third-parties. Please see additional details surrounding our Privacy Policy at Island Optics Privacy Policy

Other

Care & Maintenance:

To clean your mirrored lenses:
1. Rinse them with fresh water to remove any harsh chemicals or minerals such as sand, sunscreen,
chlorine, or saltwater.
2. Gently dry your lenses with the soft microfiber pouch provided with your order.
3. Place the lenses in the microfiber pouch provided and store in a safe, secure place.

Whoops. If you can't fix your frames yourself, send them to us, and we will have one of our experienced optical
techs re-adjust them.

Shipping is your responsibility.

Get in touch at Support@IslandOptics.com.

Our lenses are pretty darn tough, but we understand that they’re not indestructible. — free lens replacement 1 time over 12 months within the first year of your order.

Reach out to us at Warranty@IslandOptics.com, and
we’ll get this resolved.

Tips for Prescription Eyewear:

Pupillary Distance (or PD) measures the distance between the centers of your pupils. This measurement helps determine where you look through your glasses.

An adult’s PD is typically between 54-74 mm. We recommend that you visit your local eye doctor or optical store for an accurate PD measurement.

There is typically no charge for this service.

About Your Lenses:

You can also equip your Island Optics lenses with a blue light filter.

This modern tech blocks the harsh glare of blue light that comes from the sun and digital screens.

This can help your eyes feel more comfortable and minimize headaches, primarily if you work behind a computer all day.

All our optical and sunglass lenses contain UV-A and UV-B filters, which block 100% of UV rays and meet the rigorous US sun protection standards.

Ready to hit the beach?

Have you ever struggled to see on a sunny day, even when wearing your shades?

Check out our Polarized
Lenses. Our OX2 polarized lenses neutralize and slow down horizontally traveling light (such as light reflected
from water or snow).

This means reduced glare, relaxed eyes, and incredibly vibrant colors.

These lens coatings offer effective waterproof, anti-dirt, and anti-smudge protection.

Let’s Get Social:

DM us a selfie Insta: @islandoptics / FB: @islandoptics for a chance to win a FREE pair of Sunglasses!

Winners will be announced monthly!