FAQ
Lifetime Craftsmanship Warranty
What does the Lifetime Craftsmanship Warranty cover?
Faults in the materials or the manufacturing of your Island Optics sunglasses — the things that shouldn't happen with normal use.
It applies to sunglasses purchased from islandoptics.com or an Island Optics authorized retailer or partner, for the lifetime of the covered item.
What isn't covered?
Losing, breaking or damaging your sunglasses, or scratching the lenses, isn't a manufacturing fault — so it falls outside this warranty. Our Replacement Program covers those, and you'll find it below.
Also not covered: normal wear and tear, prescription lenses, and anything purchased from an unauthorized retailer or reseller.
This warranty doesn't provide compensation for consequential or incidental damages. Some states don't allow that exclusion, so it may not apply to you.
How do I make a claim?
Give us a call on (800) 786-8721 or email orders@islandoptics.com and we'll talk it through. Photos of the issue help a great deal, and proof of purchase is required.
Our team reviews every case individually. If we determine it's a genuine material or manufacturing defect — rather than accidental damage, breakage or normal wear — we'll take care of it and replace your sunglasses with the same style and color. If that style is no longer available, you can choose another of similar value.
Replacement Program (Lost, Broken or Damaged)
What is the Replacement Program?
Life happens. Sat on them, dropped them off the boat, scratched the lenses? That isn't a manufacturing fault, so it isn't covered by our Lifetime Craftsmanship Warranty — but we'd still rather get you back in a clear pair than watch you buy new.
Within 12 months of your purchase you can replace at a reduced cost instead of paying full retail. See the full details and start a request here.
What does it cost?
- Replacement frames: $50 plus shipping — one flat price on every polycarbonate frame we make
- Replacement lenses, polycarbonate: $25 plus shipping
- Replacement lenses, glass: $100 — ships free, as it's over our $99 threshold
For lens replacement you'll need to send us your frames so we can fit the new lenses. Postage to us is at your own cost; we cover sending them back to you. See lens replacement options here.
What's covered, and for how long?
The Replacement Program covers our non-prescription sunglasses that were lost, broken, damaged, or had their lenses scratched.
- Valid for 12 months from the date of purchase
- Can be used once per purchase, by the original purchaser — it's non-transferable
- Frame replacement applies to polycarbonate frames. Glass-lens models aren't included, though glass lens replacement is always available at $100
- Covers purchases from islandoptics.com or an Island Optics authorized retailer
- Proof of purchase is required — your order number if you bought from us, or a dated receipt if you bought from a retailer
If the frame you want to replace is out of stock or no longer made, you can choose a different frame of equal value.
What isn't covered?
Prescription eyewear, readers, apparel, accessories and final sale items aren't included, and neither is anything purchased from an unauthorized retailer or reseller.
Requests can't be granted once the 12 months have passed.
How do I request a replacement?
For scratched or damaged lenses, head to our Lens Replacement page and order the set you need.
For broken or lost frames, head to our Warranty & Replacements page and fill in the request form.
Prescription Eyewear Policy
Can I return or exchange a prescription order?
Every pair of Island Optics prescription eyewear is custom-crafted to your unique prescription. Because each order is personalized, prescription eyewear is final sale and cannot be refunded. That said, your satisfaction is our priority. If there's an issue with your prescription or you're unhappy with the finished product, we'll provide one complimentary remake to help ensure you receive eyewear you'll love.
Questions?
Contact our team at 1-800-SUN-USA1 before placing your order.
Returns and Exchange Policy
How do I return or exchange an order?
We're positive you'll love your purchase, but we know life doesn't always go to plan. We offer effortless 30-day returns, as long as they're unused with the original packaging. We're happy to refund the item itself but ask you to cover the shipping ($7.95 on your original payment method).
FINAL SALE items are not eligible for returns.
Thanks for understanding! Click the link towards the bottom of this page to begin the returns process. You may also email us at orders@islandoptics.com.
Please note that Island Optics reserves the right to inspect all returns prior to granting a full refund.
Gifted a pair of shades?
You lucky devil. We're still happy to exchange them. Follow the same returns process as above and click Returning or Exchanging a gift. No order number? No problem!
Email us at orders@IslandOptics.com with the purchaser's full name and the items you'd like to return.
Products received as gifts are only eligible for an exchange.
How long does the return process take?
Typically, 5-7 business days from the time you ship until we receive the returned product.
After we receive the product, please allow three business days for us to process the return and refund the funds to your original payment method.
Refunds generally process within 5-10 business days after issuing the refund, but that's up to your card
issuer.
Can I return a Digital Gift Card?
Alas, digital gift cards are non-refundable.
Shipping Policy
When will my order ship?
Standard Shipping: Processed and shipped 1-3 business days if ordered by Mon-Fri Noon EST.
Priority shipping: Shipped same day if ordered by Mon-Fri Noon EST.
Prescription: 10 business days
Do you accept international orders?
United States & Canada
Can I change my order or shipping address?
We're typically very fast at getting your orders out to you, but we're happy to edit the order/address on any orders that haven't been shipped yet. Please note that orders are typically packaged and processed within two hours of order placement.
Please email orders@IslandOptics.com with your order # and name, plus the correct shipping name and address ASAP.
Can I track my order?
Absolutely!
Your tracking number is attached to our shipping confirmation email, which automatically sends when the shipping label is created.
Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours.
My tracking number is not working?
Please allow up to 24 hours for the link to go live.
Tracking will not go live until scanned in by our shipping department.
Privacy Policy
What is your privacy policy?
At Island Optics, we value and respect the personal data entrusted to us by our customers and do not share or sell your personal information with third-parties. Please see additional details surrounding our Privacy Policy at Island Optics Privacy Policy
Care & Maintenance
How should I take care of my glasses?
To clean your mirrored lenses:
1. Rinse them with fresh water to remove any harsh chemicals or minerals such as sand, sunscreen,
chlorine, or saltwater.
2. Gently dry your lenses with the soft microfiber pouch provided with your order.
3. Place the lenses in the microfiber pouch provided and store in a safe, secure place.
My glasses have become warped. What can I do?
Whoops. If you can't fix your frames yourself, send them to us, and we will have one of our experienced optical
techs re-adjust them.
Shipping is your responsibility.
Get in touch at Orders@IslandOptics.com.
What if I scratched my lenses?
Our lenses are pretty darn tough, but we understand that they're not indestructible. We offer polycarbonate lens replacements for $25.00 plus shipping, and glass lens replacements for $100.00.
You can order either from our Lens Replacement page, or reach out to us at orders@islandoptics.com and we'll get this resolved.
Tips for Prescription Eyewear
How do I measure my Pupillary Distance?
Pupillary Distance (or PD) measures the distance between the centers of your pupils. This measurement helps determine where you look through your glasses.
An adult's PD is typically between 54-74 mm. We recommend that you visit your local eye doctor or optical store for an accurate PD measurement.
There is typically no charge for this service.
About Your Lenses
What are blue blockers?
You can also equip your Island Optics lenses with a blue light filter.
This modern tech blocks the harsh glare of blue light that comes from the sun and digital screens.
This can help your eyes feel more comfortable and minimize headaches, primarily if you work behind a computer all day.
Ultraviolet (UV) Protection
All our optical and sunglass lenses contain UV-A and UV-B filters, which block 100% of UV rays and meet the rigorous US sun protection standards.
Ready to hit the beach?
Polarized Lenses
Have you ever struggled to see on a sunny day, even when wearing your shades?
Check out our Polarized
Lenses. Our OX2 polarized lenses neutralize and slow down horizontally traveling light (such as light reflected
from water or snow).
This means reduced glare, relaxed eyes, and incredibly vibrant colors.
Oleophobic/Hydrophobic Coatings
These lens coatings offer effective waterproof, anti-dirt, and anti-smudge protection.
Polarized Sunglasses FAQ
What are Polarized Sunglasses?
Polarized Sunglasses use polarization to take the wave lengths of light that oscillate in many directions when there is reflection and glare and force them to vibrate in one direction thus filtering out the "noise" in the lightwaves. The noise causes glare and reflection. By filtering it, polarized lenses give you much better ability to see in harsh environments and see past glared surfaces like water to see into it much deeper. Polarized sunglasses are mostly made so that you can see better around water by reducing the amount of glare and reflection coming into your eyes.
Why Do We Need Polarized Sunglasses?
Polarized sunglasses actually do a lot more than just filter light. The best options like Island Optics also protect your eyes not only physically with polycarbonate lens options but also health wise as well by filtering out harmful UVA and UVB light that can harm and degrade vision over time. The polarization cuts down tremendously on eye fatigue as well. Not to mention being more keenly aware of what is going on under the surface of the water can help anglers and boaters be safer and more efficient in their activities around water like fishing.
What Color Lenses Are Best for Fishing?
The best color lenses for fishing depend mostly on the types of waters you fish most. If you fish large open bodies of water like the ocean or very large lakes with not as much shoreline fishing, a grey base with blue mirror tints will give you optimal viewing in those conditions. Subsequently a brown or amber base with a green mirror tint will give you more optimal viewing in shallow freshwater environments like you find fly fishing or bass fishing around shallow cover. And if you fish a lot at dawn, dusk or in the shade a lot, a lowlight yellow lens base with a low light silver tint can give you impressive ability to see into the water even when there isn't a lot of sunlight to light the water for you.
What Frames are Best for Fishing?
Typically speaking you want larger frames with high sides that fit close to your face. The more you block out side, top and rear light from coming into your eyes and around the lenses, the clearer and deeper you can see into the water. Any unfiltered light that slips around your polarized sunglasses lenses impedes what those lenses are doing to filter light to give you more optical clarity and vivid color in harsh sun. Our most popular frames for anglers are the Mako XL and the Angler frames that offer high sides and close fit. And we have several new fishing frames in development.
What Other Things do the Best Polarized Sunglasses Offer?
Our polarized sunglasses not only help filter light and provide you increased optical clarity and vivid color in harsh sunlight, but they also protect your eyes from harmful UVA and UVB rays. On top of that, our lenses have a range of proprietary OX2 coatings that make them hydrophobic, oleophobic, more scratch resistant, glare reducing and able to withstand salty environments. Our proprietary lamination process makes these lenses impervious to separation or delamination like you often find with lesser lenses.
Will Polarized Sunglasses help in the Shade or Low Light?
Yes! We carry low light lenses that greatly enhance your vision when the light is minimized at dawn and dusk as well as on overcast days or even in the shade. These are all prime times and locations to do activities like fishing where seeing in the water is critical to success. Reducing the glare sometimes matter more in shady areas than it does brighter areas so having a Low Light Lens option is crucial for people who need sunglasses on the water.
How do I Maintain My Polarized Sunglasses to Make Them Last?
We recommend keeping them stored in our cases for maximum protection when not on your face. Try not to leave them in your vehicle on excessively hot days and if you do get out in the salt water, a light rinse or mild non abrasive soap and water will clean them right back up good as new. Our sunglasses are warrantied against manufacturer defects.
Can I get Prescription Polarized Sunglasses for Fishing?
Yes! In fact, prescription sunglasses are our specialty and we can do it at much more affordable prices than any of the other top brands. And we can do higher prescriptions that many other brands will refuse. We can also do progressive reader lenses for you to help see up close to tie on your lures or cut your line. With us you get high quality polarized sunglasses for any prescription at half the price of the other major brands because we are 5th generation eye care professionals and have decades of expertise and networks and labs to bring the best quality at the best prices.
How is Island Optics Able to Offer Such High Quality Sunglasses at These Price Points?
Our family has be in the eye care business for 5 generations and we have been all over the world sourcing the best materials, labs, technologies to bring folks the best prices with the best quality in our builds. We can make high end lends and high end frames through are vast experience and network. Now that we are in the sunglasses business we are bringing this eye care expertise to bear in a way most other name brands can not.
Where Can We Find Independent Reviews of Island Optics Sunglasses?
Many outlets have reviewed our sunglasses and proclaimed us best in various categories. Here is a small sample of articles published online you can see for yourself.
- Wired2fish
- MidCurrent
- Field & Stream
- Bassmaster
- Kayak Angler
- Florida Sportsman
- Bass365
- Arkansas Democrat Gazette
- Half Past First Cast
Get in touch
Have questions about your order, or a general enquiry?
